Effective Date: [01-09-2026]
At Jaivahini, we understand that customers may occasionally need to cancel an order. This Cancellation Policy explains when an order can be cancelled and how refunds are handled.
1. Cancellation Before Dispatch
Customers may request cancellation of an order before the order has been dispatched.
To request cancellation, please contact Jaivahini as soon as possible with:
- Order number
- Customer name
- Registered phone number or email address
- Reason for cancellation, if applicable
If the cancellation is accepted before dispatch, the order will be cancelled and any eligible payment will be refunded according to our Refund Policy.
2. Cancellation After Dispatch
Once an order has been dispatched, cancellation may no longer be possible because the package may already be with the shipping or delivery partner.
In such cases, customers may need to receive the order and follow the applicable return Policy
If an order cannot be cancelled after dispatch, Jaivahini will communicate the available options to the customer.
3. Cancellation by Jaivahini
Jaivahini reserves the right to cancel an order in circumstances including:
- Product being unavailable or out of stock
- Incorrect or incomplete product information
- Pricing or technical errors
- Payment verification issues
- Incorrect or incomplete delivery information
- Suspected fraudulent or unauthorised transactions
- Delivery to an area that cannot be serviced
- Circumstances beyond our reasonable control
If Jaivahini cancels an order for which payment has already been received, the applicable amount will be refunded in accordance with the Refund Policy.
4. Cancellation Due to Payment Issues
An order may not be considered successfully placed if the payment transaction fails, is reversed, or is not confirmed by the payment gateway.
If an amount has been debited from your account but the order is not successfully created, please contact us with the transaction details so that we can verify the payment status and process the appropriate resolution.
5. Refund After Cancellation
Where a cancellation is approved and a refund is applicable, the refund will generally be processed through the original payment method or another appropriate method, subject to payment-gateway and banking processes.
Please refer to our Refund Policy for further information.
6. How to Request Cancellation
To request cancellation, contact us as soon as possible:
Jaivahini Organics
Survey No. 411/2, Adjacent to Lake Side Layout,
Kamanakere Hundi, Hote Kesare,
Mysore, Karnataka – 570019
Phone: 6361983730
Email: jaivahiniorganics@gmail.com
Please mention “Order Cancellation” in the subject line of your email and include your order number.
7. Statutory Rights
Nothing in this Cancellation Policy is intended to limit any rights or remedies available to consumers under applicable Indian law. Jaivahini will comply with applicable consumer-protection and e-commerce requirements.
8. Policy Updates
Jaivahini may update this Cancellation Policy from time to time to reflect changes in our business practices or applicable laws and regulations.