Effective Date: [01-06-2026]
Jaivahini respects your privacy and is committed to protecting personal information collected through Jaivahini.com.
This Privacy Policy explains what information we collect, why we collect it, how it may be used and the choices available to you.
India’s data-protection framework now includes the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, with phased commencement provisions.
1. Information We Collect
Depending on how you use our website, we may collect:
Personal Information
- Name
- Email address
- Mobile number
- Billing address
- Shipping address
- City
- State
- PIN code
Order Information
- Products purchased
- Order number
- Order amount
- Transaction status
- Delivery information
- Return/refund information
Account Information
If you create an account:
- Username
- Email address
- Account preferences
- Order history
Technical Information
We may automatically collect information such as:
- IP address
- Browser type
- Device information
- Operating system
- Website activity
- Pages visited
- Referring website
2. How We Use Your Information
We may use information to:
- Process orders
- Deliver products
- Process payments
- Provide customer support
- Send order confirmations
- Provide shipping updates
- Process returns and refunds
- Maintain your account
- Improve our website
- Prevent fraud and abuse
- Meet legal and regulatory requirements
3. Marketing Communications
Where applicable, we may send information about:
- New products
- Offers
- Discounts
- Publications
- Wellness content
- Promotional campaigns
You may unsubscribe from promotional communications at any time.
4. Payment Information
Payments may be processed through third-party payment gateways.
Jaivahini does not intentionally collect or store complete payment-card credentials when those credentials are processed directly by the payment provider.
5. Cookies
Jaivahini may use cookies and similar technologies to:
- Keep users logged in
- Maintain shopping carts
- Remember preferences
- Understand website usage
- Improve website performance
- Support analytics
You may manage cookies through your browser settings.
6. Sharing Information
We may share necessary information with trusted service providers such as:
- Payment processors
- Courier and logistics providers
- Website hosting providers
- Email/SMS service providers
- Analytics providers
- Technical service providers
We do not sell personal information as a standalone commercial product.
7. Data Security
We use reasonable technical and organisational measures to protect personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain information only for as long as reasonably necessary for:
- Providing services
- Completing transactions
- Customer support
- Accounting
- Legal compliance
- Resolving disputes
9. Your Choices
Subject to applicable law, you may contact us to request information concerning your personal data or to raise concerns about its processing.
Where applicable, consent-based processing may be withdrawn through available mechanisms. The DPDP Rules require clear notice and mechanisms for withdrawal of consent and exercising applicable rights.
10. Children’s Privacy
Jaivahini does not knowingly seek to collect personal information from children for independent purchases without appropriate involvement of a parent or guardian.
11. Third-Party Websites
Our website may contain links to third-party websites.
Jaivahini is not responsible for the privacy practices or content of those websites.
12. Policy Updates
This Privacy Policy may be updated periodically.
The latest version will be published on this page.
13. Contact
Jaivahini
Survey No. 411/2, Adjacent to Lake Side Layout,
Kamanakere Hundi, Hote Kesare,
Mysore, Karnataka – 570019
Email: jaivahiniorganics@gmail.com
Phone: 6361983730