Effective Date: [01-09-2026]
Jaivahini aims to deliver your orders safely and efficiently across serviceable locations in India.
1. Delivery Locations
We currently provide delivery to locations within India that are serviceable by our logistics partners.
Delivery availability may vary according to PIN code.
2. Order Processing
Orders are generally processed after successful payment confirmation.
Orders may require additional processing time during:
- Weekends
- Public holidays
- Festivals
- Sales/promotional periods
- High-volume periods
The estimated dispatch and delivery information applicable to your order will be communicated where available.
3. Delivery Time
Delivery time depends on:
- Product availability
- Shipping destination
- Courier partner
- PIN code
- Weather
- Local transportation
- Unforeseen circumstances
The delivery estimate displayed at checkout or communicated with the order should be treated as an estimate rather than an absolute guarantee.
4. Shipping Charges
Applicable shipping charges will be displayed during checkout.
Where free shipping is offered, the applicable conditions will be displayed on the website.
5. Tracking
Where tracking is available, customers may receive tracking information through email, SMS or other available communication channels.
6. Incorrect Address
Customers are responsible for providing accurate:
- Name
- Address
- PIN code
- Mobile number
Jaivahini may not be responsible for delivery failures caused by incorrect or incomplete information supplied by the customer.
7. Delayed Delivery
Delivery may occasionally be delayed because of circumstances beyond our control.
These may include:
- Weather conditions
- Natural events
- Transportation disruption
- Courier delays
- Public holidays
- Regulatory restrictions
- Unforeseen operational issues
8. Damaged Package
If the package appears visibly damaged at delivery, customers are encouraged to:
- Photograph the package.
- Photograph the shipping label.
- Photograph the damaged product.
- Contact Jaivahini as soon as possible.
9. Missing or Incorrect Product
If you receive an incorrect or missing product, please contact us promptly with:
- Order number
- Product details
- Photographs/videos where appropriate
- Delivery information
We will review the complaint and provide an appropriate resolution in accordance with our policies and applicable law.
10. Contact
Email: jaivahiniorganics@gmail.com
Phone: 6361983730