Effective Date: [Insert Date]
Jaivahini aims to provide a fair and transparent refund process.
Refund eligibility depends on the nature of the product and reason for the request.
1. Eligible Refund Situations
A refund may be considered where:
- An order is cancelled by Jaivahini due to product unavailability.
- The wrong product has been delivered.
- The product is damaged during delivery.
- The product is defective where applicable.
- A return has been approved under our Return Policy.
- A payment has been successfully received but the corresponding order cannot be fulfilled.
Consumer protection rules require e-commerce entities to provide clear information regarding return, refund and related conditions.
2. Non-Refundable Situations
Refunds may not be available for:
- Products used after delivery.
- Products damaged by customer misuse.
- Products returned without required approval.
- Products where the customer has changed their mind, where the applicable product category is excluded from returns.
- Products returned without original packaging where packaging is required for verification.
- Products outside the applicable return period.
3. Personal Care, Health and Consumable Products
For hygiene, safety and product-integrity reasons, opened or used products such as personal-care, wellness, health, food or other consumable products may not be eligible for return simply because the customer has changed their mind.
However, this does not limit remedies available under applicable law for defective, damaged, incorrect or otherwise non-conforming products.
4. Refund Method
Approved refunds will normally be processed through the original payment method or another appropriate method communicated by Jaivahini.
The time taken for the refund to appear in the customer’s account may depend on the payment provider or banking institution.
5. Partial Refunds
In certain circumstances, a partial refund may be applicable if only part of an order is eligible for refund.
6. Cancellation Before Dispatch
Customers may contact us as soon as possible to request cancellation.
Cancellation is not guaranteed once an order has been processed, packed or dispatched.
7. Refund Processing
Once a refund is approved, Jaivahini will initiate the applicable refund process.
The actual credit time may depend on the payment gateway, bank or financial institution.
8. Contact
For refund-related queries:
Email: jaivahiniorganics@gmail.com
Phone: 6361983730
Please include your order number in all communications.