Effective Date: [01-09-2026]
We want you to receive your Jaivahini order in good condition and as described on the website.
1. Return Eligibility
A return may be accepted where the product is:
- Damaged during delivery
- Defective
- Incorrectly delivered
- Significantly different from the product ordered
- Missing from the package where applicable
The request must be reported within the applicable period specified by Jaivahini for that product/order.
2. Products That May Not Be Returnable
For hygiene, safety and product-integrity reasons, the following may generally be non-returnable once opened or used:
- Personal-care products
- Hair-care products
- Skincare products
- Health and wellness products
- Food products
- Organic consumables
- Oils, waters and similar consumable/topical products
Books and publications may be eligible for return where they arrive damaged or materially defective, subject to verification.
3. Damaged Product
If your product arrives damaged:
Please contact us promptly and provide:
- Order number
- Photographs of the package
- Photographs of the product
- Photograph of shipping label
- Short description of the problem
Where appropriate, an unboxing video may help us investigate transit-related damage.
4. Wrong Product
If you receive a product different from the product ordered, contact us with the order details and photographs.
After verification, Jaivahini may arrange a replacement, return or refund as applicable.
5. Product Condition
Where a return is approved, the product should generally be:
- Unused
- In original condition
- In original packaging
- Complete with accessories, labels and other included materials
This requirement does not prevent a customer from reporting a genuine defect or transit damage.
6. Return Shipping
Where the return is approved because the product was damaged, defective or incorrectly supplied, Jaivahini may arrange or reimburse reasonable return shipping as applicable.
For other approved returns, shipping costs may be handled according to the specific return terms communicated to the customer.
7. Return Approval
Customers should not send products back without first contacting Jaivahini and receiving return instructions.
Unapproved returns may not be accepted.
8. Inspection
Returned products may be inspected before a replacement or refund is approved.
9. Replacement
Where appropriate and available, Jaivahini may offer a replacement instead of a refund.
If the replacement is unavailable, an eligible refund may be provided.
10. Refund
If a return results in an approved refund, the refund will be processed according to the Refund Policy.
11. Contact
Jaivahini
Survey No. 411/2, Adjacent to Lake Side Layout,
Kamanakere Hundi, Hote Kesare,
Mysore, Karnataka – 570019
Phone: 6361983730
Email: jaivahiniorganics@gmail.com